Behind the Scenes: Northwest Head of Sales and Head of Operations for Dawsongroup vans
Victoria Lloyd, Regional Head of Sales, and Michael Rutter, Regional Head of Operations, cover the Northwest region for Dawsongroup vans, which includes running the Skelmersdale and Manchester branches and ensuring all customers and team members are satisfied.
The Journey to This Point
Both Victoria and Michael have extensive experience in the LCV industry. Michael has been with Dawsongroup for eleven years and is one of the longest standing team members at Dawsongroup vans. When Michael first joined the company, his main role involved supporting his branch manager and he played a key role in the rapid growth of the business, which led to him becoming Operations Manager at the Skelmersdale branch. Following the acquisition of Transflex in 2015, Michael took on the role of Head of Operations in the Northwest.
Victoria has also moved through the ranks quickly during her time with Dawsongroup vans. After joining as an Area Sales Manager in 2018, she was promoted to Regional Head of Sales within just eight months of joining the business.
Between them, Victoria and Michael have taken the Northwest region from strength to strength. Victoria manages her team of salespeople and supports them with anything they may need in order to provide the best possible customer service. From joining them on customer and de-fleet meetings to reacting to a wide variety of customer queries on a daily basis, Victoria ensures that the service we are providing is always positively contributing to our customers’ success.
In addition to this, Michael keeps a close eye on how both branches are operating, ensuring we are delivering the best result for our customers. Often the first person in at Skelmersdale, Michael will make sure all drivers know their schedules for the day and are on the road in good time, before looking at ways we can increase our utilisation whilst still maintaining the high service levels our customers have come to expect from us.
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